FAQ's

Where are your products manufactured?

Everything sold on our website is handmade in the UK from vintage, repurposed or remnant fabrics. We sometimes do collaboration projects with other makers which will be clearly stated in the product description. 

 

Do you offer free gifts or incentives for larger orders?

All of our orders come with a free charm bracelet as a thank you for choosing to support our small business. Particularly large orders may also receive little extras such as mystery scrunchies and custom artwork!

 

 

Do you use recycled/recyclable packaging?

All of our orders are shipped out in plastic-free packaging, complete with paper sealing tape! If you are comfortable with receiving recycled packaging (e.g. CLEAN packing boxes from supplies orders etc.) please note this in the check-out message section and we would be more than happy to use up some of our spare boxes. We are aware this is not for everyone and so this is an opt-in service only. By using the code USERECYCLED you also opt into this service. 

 

What are your processing times?

We try to ship out your orders within 3-5 working days. Customised pieces may take longer due to the made-to-order nature, so we often ship these out a little later; our aim is within 7 working days.

 

Why do you have different shipping options?

Our cheapest option covers smaller, lighter items which is 2nd class and not tracked. As all of our items are completely one of a kind, made from thrifted fabrics (of limited quantity) and hand crafted, it is often impossible to recreate items if they get lost in the post. Because of this we strongly recommend opting for “Signed For” or “Fully Tracked” shipping as while it is a little more expensive it gives a much more secure service and often at a much faster rate too.

 

Where is my order?

All of our orders are shipped with Royal Mail and any order posted via a "Tracked" or "Signed For" service will come with a tracking number - this gives an additional level of protection to all of your orders, particularly those which are one of a kind.

Smaller items have the option of a cheaper 2nd Class service too, but please note that this is not tracked and therefore at the discretion of the buyer.

The shipping process varies with location but we hope that all of our orders should arrive within the below timings:

UK: 1-3 working days

Europe: 5-14 working days

USA/Canada: 7-20 working days

Australia: 14-30 working days

Please note that orders may be delayed due to customs or outside factors beyond our control such as the current worldwide pandemic. 

 

Do you cover customs & import taxes?

Unfortunately, customers are responsible for any customs and import taxes that may apply.

 

Do you accept returns?

For custom orders, returns are unfortunately not possible, however all other orders can be exchanged if they are not what you were hoping for. Please send us an email or DM and we will do our best to find a solution for you. 

 

I own a shop and would LOVE to stock Saffron Skies products!

Please email us at saffronskiesgb@gmail.com to receive more info on how to become a stockist.

 

What is your Privacy Policy?

As with all online stores, we collect your name, email address, postal address, details of your order and payment information to process and complete your purchase. 

We use Shopify secure payments system to make sure all of your data is protected when checking out, so your information will be shared with Shopify in order to complete your purchase and comply with our obligations under the Terms of Use. 

The postal addresses will be shared with Royal Mail in order to ship out your order to you, however we will always limit the information shared with third parties and we will not share your personal contact details with any other companies. 

Please do contact us if you would like your information removing from our database and we would be more than happy to do this for you once your order has been fulfilled. 

In the unlikely event that we need your information for legal reasons, we are required to keep data for reasons such as responding to government requests, enforcing our agreements, preventing/investigating fraud or other illegal activities or to protect the rights, property and safety of our customers or others.

 

Contact us!

If you want to chat about our products or have any questions please send us an email at saffronskiesgb@gmail.com